Shipping Policy

Processing Time

All items are carefully prepared before shipping.

Orders are processed within 1–3 business days after payment has been confirmed.

Shipping Time (Malaysia Only)

We currently ship within Malaysia only.

Estimated delivery time: 2–5 business days.

Please note that delivery times may vary depending on the courier service and factors beyond our control.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

Tails & Paws is not responsible for orders shipped to an incorrect address provided by the customer.

Damaged or Incorrect Items

If your package arrives damaged or you receive the wrong item, please contact us within 14 days of delivery with your order number and clear photos of the issue.

We will arrange a free return or replacement in accordance with our Return & Refund Policy.